03:00pm - 05:00pm

Hallway Talk

Hallway Talk is where the best ideas happen when the spotlight is off and the conversation is real. Join these fast-paced round table discussions to swap practical tips, ask candid questions, and learn what’s really working from peers who live your same challenges every day. Pull up a chair, bring your curiosity, and leave with fresh strategies, new connections, and “why didn’t we think of that?” insights you can put to work as soon as you get home.

05:30pm - 06:30pm

Happy Hour Sponsored by RAC Adjustments

07:00pm

Networking Dinner

Tuesday, Feb 24th

08:00am - 08:45am 

Do You Know Where Your Money Goes?
Speakers: Chris Feldt, Heartland Mutual & Tony Koehler, Western IL Mutual

Take control of your claim costs in this interactive session, Do You Know Where Your Money Goes? Using the FREE association software included with your membership, you will work through real-world examples to set smarter reserves, monitor emerging loss trends, and identify potential problem claims before they escalate. You will also learn how to instantly look up wind and hail history for a specific address, giving you fast, credible data to support your claim decisions and protect your bottom line. 

08:45am - 09:00am

Break/Tradeshow

09:00am - 10:00am

Trusts & Transition - Navigating Claims After Loss
Speaker: Adam McCabe, Nicoletti Hornig Namazi Eckert & Sheehan

This presentation will feature attorney Adam McCabe discussing this specialized session that tackles one of the most delicate challenges in claims handling—what to do when a named insured has passed away, and no one told you or maybe the insured dies while in the claims process – how do you investigate, adjust, and close the claim? This class explores how to verify properly named insureds and insured interests, understand trusts and other ownership changes impacting insured property, and realign coverage and payments when you discover a death mid-claim. Attendees will leave with practical steps, sample questions, and documentation tips to protect the company, honor the policyholder’s intent, and communicate with survivors in a professional, compassionate way.

10:00am - 10:30am

Break/Tradeshow

10:30am - 11:30am

Smart ClAIms
Speaker: Tommy Halcom, United Claims Service

Discover how artificial intelligence is transforming insurance claims management in this cutting-edge course designed for today's claims professionals. Smart ClAIms equips you with practical strategies to leverage AI tools that streamline workflows, enhance accuracy, and improve customer satisfaction. Learn to harness AI-powered solutions for faster claims assessments, fraud detection, document processing, and predictive analytics. Through real-world case studies and hands-on demonstrations, you'll explore how to integrate these technologies into your existing processes while maintaining the personal touch your policyholders expect. Whether you're looking to reduce processing times, minimize errors, or stay ahead of industry innovations, Smart ClAIms provides the knowledge and confidence to embrace the future of claims management.

11:30am - 01:00pm

Lunch/Tradeshow

01:00pm - 02:00pm

Mitigating the Mitigation

Speaker: Ben Hoffmann, Grinnell RE

In this presentation, we will explore strategies that adjusters can implement to achieve accurate outcomes in the claims process. We will discuss ways to collaborate with mitigation companies to agree on the scope and timeframes of the mitigation. Once the mitigation bill is received, we will consider methods to verify its accuracy and address any concerns.